Refund Policy

1. Service Deposits and Payments

1.1 Deposits

For certain services, particularly bridal makeup and group bookings, we require a non-refundable deposit to secure your booking. The deposit amount is typically 30% of the total service cost and will be specified at the time of booking.

Deposits are non-refundable except in the circumstances outlined in section 4 of this policy.

1.2 Final Payments

Final payments are due as specified in your booking confirmation, typically:

• For regular appointments: On the day of service
• For weddings and large events: 7 days before the event date
• For workshops and group sessions: 3 days before the scheduled date

2. Cancellation by Client

2.1 Standard Appointments

Our refund policy for standard makeup appointments is as follows:

• More than 48 hours' notice: Full refund of any payments made (excluding non-refundable deposits)
• 24-48 hours' notice: 50% refund of service fee (excluding deposits)
• Less than 24 hours' notice: No refund
• No-show: No refund and full payment will be charged

2.2 Bridal Services

Due to the extensive preparation and scheduling involved in bridal services, we have a separate cancellation policy:

• Cancellation more than 30 days before the wedding: Refund of any payments made beyond the non-refundable deposit
• Cancellation 14-30 days before the wedding: 50% refund of payments made beyond the deposit
• Cancellation less than 14 days before the wedding: No refund

2.3 Group Bookings and Workshops

For group bookings and workshops:

• Cancellation more than 7 days before the event: Full refund (excluding non-refundable deposits)
• Cancellation 3-7 days before the event: 50% refund (excluding deposits)
• Cancellation less than 3 days before the event: No refund

3. Rescheduling

We understand that circumstances may require you to reschedule your appointment:

• Rescheduling with more than 48 hours' notice: No fee, subject to availability
• Rescheduling with 24-48 hours' notice: 25% rescheduling fee, based on the service cost
• Rescheduling with less than 24 hours' notice: 50% rescheduling fee, based on the service cost

For bridal services, rescheduling must be done at least 14 days in advance to avoid additional fees. Rescheduling is subject to our availability.

4. Cancellation by Clear Bay View

In the rare event that we need to cancel your appointment due to illness, emergency, or circumstances beyond our control:

• We will make every effort to notify you as soon as possible
• We will offer to reschedule your appointment at a convenient time
• If rescheduling is not possible or not desired, we will provide a full refund of all payments made, including deposits

For weddings and significant events, we maintain a network of qualified backup makeup artists who can step in if the originally booked artist is unavailable due to emergency.

5. Service Satisfaction

5.1 During the Service

If at any point during your makeup service you are not satisfied with the direction or application, please immediately communicate your concerns to your makeup artist. We are committed to ensuring you are completely happy with your look and will make reasonable adjustments during the service.

5.2 After the Service

Once a makeup service has been completed and you have approved the final look, we cannot offer refunds based on dissatisfaction expressed after leaving our premises or after the makeup artist has left the appointment location.

If you experience any unexpected allergic reactions or irritation following your service, please contact us immediately.

6. Product Purchases

If we sell or recommend specific makeup products:

• Unopened, unused products in original packaging may be returned within 14 days of purchase with receipt for a full refund
• We cannot accept returns on opened, used, or damaged products unless they are defective
• Defective products should be reported within 7 days of purchase for replacement or refund

7. Gift Certificates

• Gift certificates are non-refundable
• Gift certificates are valid for 12 months from the date of purchase
• Gift certificates can be transferred to another person but cannot be exchanged for cash

8. Processing of Refunds

When a refund is approved:

• Refunds will be processed using the original payment method when possible
• Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
• Bank transfer refunds may take 3-5 business days

9. Special Circumstances

We recognize that exceptional circumstances can occur:

• In case of serious illness, family emergency, or bereavement, please contact us as soon as possible. We will consider such cases sympathetically and may waive or reduce cancellation fees at our discretion.
• Documentation may be required to support claims of special circumstances.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, acts of government, pandemic, or public health emergency.

In such circumstances, we will work with you to reschedule services without additional fees or, if rescheduling is not possible, provide appropriate refunds.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

12. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

• By email: [email protected]
• By phone: +44 883 212 5191
• By mail: Flat 07 Frank Station Lake Sienna, WV5 9BS, United Kingdom